In 2021, it was not easy for you to find a company that hasn’t yet explored the benefits of hyper-automation. But after considering the various challenges that many companies face, they all agree that hyper-automation is not tough. You need to have a well-planned roadmap with the best practices to implement.
The post-COVID-19 pandemic period has seen a huge surge in trends of digitization. With this rapid surge, the demand for Robotic Process Automation (RPA) also skyrocketed to free up the staff to be more profitable. It is expected that the RPA market will achieve a value of $!4 billion by 2028. This year, almost 90% of the top organizations are expected to adopt RPA. There are several RPA UiPath to choose from, each of them having its own set of features and benefits for you. No matter which platform you choose, to get the most out of your RPA, you need to implement it effectively. Read on to find out the top 5 RPA Key consideration for the hyper-automation journey.
Find The Right Talent Before Starting a Pilot Program
If you can get a great pilot, then you will surely achieve success. You may face resistance from employees, but if you can build credibility, show metrics which are supporting a larger business case, and prove to them how their work lives can get improves with RPA, then the entire path will be easier for you. But if you rush to the pilot without having the right talent, then it is possible that your automation journey will never take off. You are looking for clean and quick results to bring in excitement and kick out scepticism, right? But with, teams that are not experienced or complete will never give you the desired results. You will need a cross-functional team who will create, deploy and improve solutions for you. This makes way for successful pilots. Over 60% of the business opt for robotic process automation consultancy services to get the right skills which they lack for boosting their automation process. Choose a partner having the right experience, expertise, and knowledge with a solid roadmap to get continuous talent flow for your success.
Plan Out Your Destination
You will be starting your automation journey with a clear set of goals. It is essential to have a clear vision from the very beginning for the success of the RPA program. Before beginning, ask yourself the following questions –
- Why do you want to implement RPA? What RPA tools do you need to reach your goal?
- Form a high level. What does your automation roadmap look like?
Savings are important, but there is more to RPA than that. For solving problems, most organizations never stop considering the benefits in the longer term. You need to identify the main drivers of your business for automation and how they can align with the corporate strategy. No matter if your final goal is to save money, enable revenues, quality control, or any other business driver, having a clear vision is essential for your RPA journey. This also builds the most effective business cases. You can easily make adjustments in the course but knowing about your endgame helps you to create a high-level roadmap to achieve that. It makes it easier to figure out the priorities of automation, best process candidates, high-value business areas, and the best combination of tools for achieving success.
Create Long-Term Value with Separate Support Teams
When you invest in robots, keep in mind that they are not just an install and forget kind of investment. They need occasional tweaks in order to adapt to advanced process exceptions. But most companies neglect this for creating a separate support structure where they make wrong assumptions that bots can be maintained by developers. In reality, support and maintenance need a different set of skills compared to implementation and design. For ensuring a smooth RPA UiPath, good support is required, which is highly underestimated. This distracts the developers from higher-value innovation. Forcing developers to perform monotonous support projects will increase your turnover but not the quality of work done.
If your bots remain down for a long time, then your ROI and organizational buy-in may get affected. The continuous operation of your bots needs support from a solid structure. This is the key to long-term automation value. Taking the help of RPA consulting services can be the best choice to provide support. They can safeguard your investment and optimize ROI without the need to invest in an in-house team.
Determine the Long-term Operating Model and Governance Structure Needed to Reach Your RPA Goals
For a sustainable journey, you will need an exceptional RPA Center of Excellence (CoE). It is responsible for developing, designing, and maintaining the process bots. Check out the primary considerations for creating your CoE operating model –
Outsourcing CoE, in-house team, or hybrid solution?
If you are a large-sized global workforce having a big team with a good budget, then having an internal team is the best solution. But there is a great shortage of IT staff in the US which also makes it a great headache to hire RPA development staff. Most companies are adopting the hybrid model to use the knowledge, experience, and resource of a reputable partner having the business expertise of in-house staff to get the best outcome.
The cost of internal teams is underestimated by most the enterprises
Most organizations find out that the internal CoEs can increase the budget overruns after they go through wasting hours on recruiting, training, maintenance, and support. ROI drive via a substantial project pipeline is required for internal CoEs.
The service catalogue that your CoE offers
For your RPA visions, the top catalogues should be tailored by combining the necessary roles like generation of ideas, governance of automation, process assessment, development of skill, and management change.
To be successful with RPA, centralized governance and business process design are critical.
Your RPA projects can get messed up without a strategic oversight. This can have robots that are targeted at the wrong tasks and solutions that are overlapping along with a random mixture of techniques and tools. Hiring business analysts having the necessary knowledge of process optimization and exceptions to include during the designing phase will help you to achieve the desired efficiency and productivity. You can always take the help of a good RPA consulting services provider.
The role of IT
RPA projects may be business-driven, but for a sustainable program, IT support is very important. It brings advanced technical knowledge of the existing infrastructure, data security oversight, maintenance capabilities, testing, and others. Tech teams can visualize the role played by RPA in achieving the business goals by getting IT teams early in the journey. IT strategy should include ensuring automation scalability.
Keep Scope Creep in Check
The sky is the limit when it is to scope for automation. Managing the scope of a project becomes the necessary balance between return and investment. Suppose you are automating the Accounts Payable process for including around 90 vendors who represent around 80% of your invoices, delivering the perfect ROI. Expanding the same project for automating the process for every vendor also, including the ones who only send a single invoice every year, does not make financial sense.
But RPA tools that are paid according to a “time and materials” basis need to be incentivized for expanding the timelines by expanding the projects continuously. Selecting an RPA partner having a transparent risk-sharing model, in contrast, helps the companies to control the costs by establishing the price tag upfront. Ensuring that your company gets the most value from their automation is ensured by these providers. For delivering a quality product right on time, they get incentives.
Conclusion
It isn’t easy to achieve hyper-automation. There are several stats that says that only 3% of the organizations who have begun their journey have achieved to scale themselves up. When you are following these 5 key implementations for RPA development, you can stay rightly planted on the path of success and get several benefits of hyper-automation across your enterprise.
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